The Palms Resort Of Mazatlan, Mazatlan - Reviews, Rooms Options & Prices 2025

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About the Resort

Av. Camaron Sabalo 696, Zona Dorada, Mazatlan, Mexico, 82100

The Palms Resort of Mazatlan is located in the Golden Zone of Mazatlan, Mexico, boasting panoramic ocean views and direct beach access. This stylish resort incorporates architectural elements of rustic Mexican design, featuring marble and dark wood in common areas. It is well-known for its array of amenities that cater to both relaxation and recreation, ensuring a pampered stay. Guests can enjoy the tranquil beach environment complimented by warm, crystal-clear waters and stunning sunsets.

Location

The Palms Resort of Mazatlan is conveniently situated just 1.5 km from El Cid Marina and within 5 miles of major attractions like the Aquarium and Museo de Conchas Marinas. Located in the vibrant Zona Dorada, guests have easy access to numerous shops, restaurants, and local clubs. Transportation options include taxis and private shuttles for convenient travel to and from the airport.

Rooms

The Palms Resort of Mazatlan offers 190 air-conditioned rooms, each featuring laptop-friendly workspaces and contemporary amenities. Notable accommodations include private balconies with ocean or city views, flat-screen televisions, and safety boxes. The suites are spacious, providing two bathrooms and dedicated living and dining areas for a luxurious stay.

Eat & Drink

Dining options at the resort include the multilevel Oasis Restaurant/Bar serving snacks and liquors, alongside the Playa Roll Sushi and Bar specializing in a variety of sushi and cocktails. The Panama Restaurant offers a range of local Sinaloan dishes for breakfast, lunch, and dinner, ensuring a satisfying dining experience without leaving the comfort of the resort.

Leisure & Business

Guests can bask in the sun with a beachfront location, partake in beach volleyball, or relax in the outdoor pool with ocean views. The resort also features a gym and tennis courts for the active vacationer. A dedicated kids' club ensures that younger guests are entertained. Access to spa and wellness facilities further enhances the rejuvenating experience.

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Select your room type

The resort provides a range of accommodations, including double rooms, family rooms, and suites, all with breakfast, free cancellations, and exclusive deals.

King Room

Max:

2 persons

23 m²

Bed options:

1 Double bed

Pool view

Coffee machine

Air conditioning

room details

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King Room

Max:

4 persons

28 m²

Bed options:

2 Double beds

Sea view

Coffee machine

Air conditioning

room details

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King Room

Max:

4 persons

28 m²

Bed options:

2 Double beds

City view

Coffee machine

Air conditioning

room details

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Price and Room Availability Calendar

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Getting around

A list of all available modes of transport

City Center

Mazatlan 2.9 mi

Airports

General Rafael Buelna (MZT) 22.0 mi

Facilities

Enjoy a range of amenities at the resort designed for your comfortable stay and remarkable experiences.

Delicious Breakfast!

“I thoroughly enjoyed the breakfast options, particularly the outstanding fresh fruit selection that made every morning a delight.” view full review

Inviting Pool Area

“The pool was magnificent, with a great temperature and ample sunbeds, allowing us to relax and soak up the sun throughout our stay.” view full review

Handy Kitchenette

“Having a kitchenette in our room was incredibly convenient, especially for storing snacks and drinks during our visit.” view full review

Spacious Bathroom

“The bathroom was expansive and beautifully designed, providing a serene atmosphere despite a minor issue with water pressure.” view full review

General

Non-smoking rooms
Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Baggage storage
Elevator
Smoke detectors
Fire extinguishers

Services

Valet parking
Room service
Car rental
Tours/Ticket assistance
Stores/Commercial services
Welcome drink

Dining

Restaurant
Poolside snack bar
Special diet menus

Business

Meeting/ Banquet facilities

Spa & Leisure

Heated swimming pool
Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Garden area
Spa & wellness center
Back massage
Full body massage
Shallow end

Room features

Air conditioning
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV

Location

Av. Camaron Sabalo 696, Zona Dorada, Mazatlan, Mexico, 82100

Map view

street view

Av. Camaron Sabalo 696, Zona Dorada, Mazatlan, Mexico, 82100

City landmarks

Ave. Sabalo Cerritos entronque el Habal

Mazagua

2600 ft

Church

Parroquia San Judas Tadeo

2000 ft

Aquarium

Mazatlan Aquarium

2.7 mi

Museums

Sea Shell City

1.1 mi

El Cid Golf & Country Club

2900 ft

Night club

Classico Mazatlan

4600 ft

Golf Course

El Cid Country Club Golf Course

4000 ft

Church

Parroquia De La Sagrada Familia

5000 ft

Av Playa Gaviotas 505

Onilikan

4700 ft

Onilikan Licores Artesanales de Mazatlan

4700 ft

Island

Deer Island

1.3 mi

Playa punta del sabalo

4700 ft

Av Camarón Sábalo s/n

Aries Fleet

4900 ft

Casinos

Casino MonteCarlo

1.2 mi

Punta Camaron Beach

1.0 mi

Golden Zone

1.0 mi

Beach

Playa Gaviotas

5000 ft

Av del Mar

Family Monument

1.5 mi

Island

Bula

1.3 mi

Beach

Playa

3.2 mi

Highway 40 to Durango

Baluarte Bridge

1.8 mi

Hacienda Reynaud

1.1 mi

Night club

Prive Mazatlan

1.3 mi

Mi Casa

Sailing Mazatlan

1.2 mi

Golf Course

Pacific Golf Center

1.2 mi

Marina Mazatlán

Bibi Fleet

1.2 mi

Movie theater

Cinemas Gaviotas

1.2 mi

Night club

Valentino's

1.5 mi

Nearby

Beach

Aqua Sports Center

2000 ft

Restaurants

Palapa del Mar

200 ft

Av. Camaron Sabalo 6000 Fracc. Sabalo Country

Carlos & Lucia's

300 ft

Calzada Camaron Sabalo # 2000 Golden Zone

Los Arcos

600 ft

Av. Camaron Sabalo # 1019 Between Hotel El Cid and The Palms Resort. Zona Costera

La Concha

1200 ft

Av. Camaron Sabalo S/N El Cid El Moro Beach Hotel

El Capitano

1300 ft

Camaron Sabalo 1303 Golden Zone Entre el Quijote Inn y las Gavias

La Cascada at El cid El Moro Beach hotel

1200 ft

Av Camaron Sabalo

Nasha's Place

1600 ft

Calzada Camaron Sabalo 1936

El Alcazar

1600 ft

809 Avenida Camaron Sabalo

Villa Italia Restaurante Italiano

1900 ft

Ave Camaron Sabalos

Reviews and Ratings

Feedback from previous guests about their experience.

84%

liked the resort and would come back

8.4/10

Great

Rooms

6.0

Location

8.5

Service

7.5

Dining

5.7

Jane

United States of America, December 2024

8.2/10

My stay at the hotel had its ups and downs. The ocean view from my room was absolutely breathtaking, and the pool area right by the ocean was stunning. However, the service left a lot to be desired, as it was often slow and the staff could be unwelcoming. The dining experience was also a bit of a letdown with slow service, which made some of my meals frustrating. Still, the great location made it a worthwhile trip overall.

Rooms

7.0

The rooms had a spectacular ocean view, but they had a bit of a moldy smell.

Service

5.0

The service was generally slow, and I had a few rude interactions with the staff that made me feel unwelcome.

Location

9.0

The hotel is in a great location, right next to the ocean, which was very relaxing.

Dining

5.0

Dining was only a la carte at the Panama restaurant, and the service was extremely slow, making my meals less enjoyable.

Facilities

8.0

The facilities, especially the pool area, were amazing and well-maintained.

John

United States of America, November 2024

6.8/10

I had a mixed experience at this hotel. The ocean view from my room was absolutely breathtaking, and I found the location to be peaceful and relaxing, away from the hustle of the main area. Unfortunately, the room had a musty smell, and some facilities, like the sliding doors and the toilet tank, were not functioning properly. The customer service could definitely use some improvement, though I did encounter a friendly staff member. Overall, the hotel has great potential but requires some maintenance and attention to service.

Rooms

7.0

The rooms offer a spectacular ocean view and are next to the ocean, allowing you to hear the waves all night, which was incredibly relaxing. However, I did notice a musty smell, and the sliding doors could not be opened.

Service

5.0

I experienced some issues with customer service, as it could be quite slow and unhelpful at times, but there was a very kind staff member who stood out.

Location

9.0

The location is great, slightly north of Zona Dorada, providing a quieter atmosphere while still being right by the beach, which I really enjoyed.

Dining

6.0

Dining was a mixed bag; while the food was good at the on-site restaurant, the service was extremely slow. Breakfast options were decent, but I expected more variety.

Facilities

7.0

While the facilities have potential, they need some improvements in maintenance. The pool area looked nice and inviting, but overall I felt some amenities could be better attended to.

Benjamin

United States of America, October 2024

7.2/10

The hotel is nicely situated near the historic area, which made it convenient for exploring. The staff were always friendly and helpful, but the room I stayed in could use some updates and felt a bit noisy due to the street outside. Overall, it’s a decent value, especially for the location, but don’t expect everything to be perfect.

Rooms

5.0

The room seemed a bit older and not as clean as I would have liked, plus it faced a busy and noisy street, which made it hard to relax.

Service

7.0

The service was generally friendly and the staff were helpful, especially when assisting with my booking. However, there were moments of poor customer service that detracted from the experience.

Location

9.0

The location is convenient, right in front of a bus stop that offers a cheap ride to the historic part of town, making it very accessible.

Dining

5.0

Dining was a mixed bag; while some meals were enjoyable, the overall service in the restaurant was extremely slow which made meals less satisfying.

Facilities

6.0

The hotel facilities were somewhat average and not as luxurious as I had hoped, but they met basic needs.

Eugene

United States of America, October 2024

7.0/10

The hotel offers a relaxing beachfront location that's quieter than many others, which I really appreciated. The staff went above and beyond to help me with my booking and were incredibly friendly. Unfortunately, the room I stayed in had some issues, like the toilet not working properly and a musty smell that suggested it hadn’t been used recently. Overall, it’s a decent place, but rooms could definitely use a thorough cleaning and maintenance.

Rooms

5.0

The room had two full beds, but it had a musty smell and the toilet tank wouldn't fill. The sliding doors to the balcony were also difficult to open. It could have been cleaner for new guests.

Service

9.0

The service was fantastic. The staff helped me book my stay and were very patient, even when I struggled with my Spanish. Everyone around the pool was super friendly.

Location

8.0

The hotel is located just north of Zona Dorada, making it much quieter and relaxing than other resorts in the area. There’s a great restaurant right in front of the hotel, making it easy to get to the historic part of town for just 50 cents.

Dining

7.0

The dining was pretty good overall; however, the service at the Panama restaurant was extremely slow, which was a bit frustrating.

Facilities

6.0

The facilities were okay, but nothing stood out as particularly exceptional. It mostly met my needs without exceeding expectations.

Cliff

United States of America, September 2024

7.8/10

I had a pretty enjoyable stay at the hotel overall. The rooms were clean and quiet, which I appreciated, though they had a funny smell that was a bit off-putting. The staff were fantastic—super friendly and helpful. On the downside, the dining options were rather overpriced and the service was really slow. But the location was great, not too far from the beach and other attractions, making it convenient for exploring.

Rooms

7.0

The rooms were clean and quiet, but I noticed a funny smell during my stay.

Service

9.0

The staff were excellent, very friendly and helpful.

Location

8.0

The hotel had a good location, close enough to the beach and other places but not too close to the crowded areas.

Dining

5.0

Dining was a letdown; the prices were pretty steep for what you got, and service was extremely slow.

Facilities

6.0

Facilities were alright, providing the basics without any standout features.

Julian

United States of America, August 2024

7.4/10

The hotel had a great location, right on the beach and close to many restaurants and shops. The rooms were comfortable, but a bit outdated for the price I paid. The staff was friendly and helpful, although there were some issues with pool rules not being enforced. Overall, it was a decent experience, but some improvements are needed.

Rooms

7.0

The rooms were older but very comfortable, included a small refrigerator and coffee maker, though they felt kind of outdated for the price.

Service

8.0

The front desk staff, Isa and Dulce, were fantastic—super easy to deal with. The bellboys and waiters were also nice, ready to take drink orders at the pool.

Location

9.0

The location was excellent, right on the beach, but if you don’t have an ocean-view room, you'll face a noisy, busy avenue.

Dining

6.0

Dining options were okay, but the prices were a bit steep for the food offered.

Facilities

7.0

Facilities were decent overall, but the pool area could use better rule enforcement.

George

United States of America, August 2024

6.4/10

I had a mixed experience at this hotel. The location was lovely and quiet, making it a nice escape from the busier areas. However, the rooms had some issues like a musty smell and problems with the toilet. While the service was excellent and very accommodating, the dining experience left much to be desired with slow service in the restaurant. Overall, it's a decent place but requires some improvements to reach its full potential.

Rooms

5.0

The rooms had a bit of a damp, moldy smell and the toilet tank wouldn’t fill. I also struggled to open the balcony sliding doors, which was frustrating. They could definitely use a comfortable chair and washcloths too.

Service

9.0

The service was excellent! The staff went out of their way to help me book my return trip when the online availability was limited. They were patient, friendly, and many spoke good English.

Location

8.0

The hotel is located just slightly north of Zona Dorada, offering a quieter and more relaxing beachfront experience compared to other resorts I’ve visited. It’s conveniently close to the ocean, which I loved.

Dining

5.0

Dining was a letdown. The Panama restaurant was a la carte but the service was extremely slow, and it didn’t quite make up for the noise from construction outside.

Facilities

6.0

The facilities were adequate, but considering the price, I expected a bit more. The pool area seemed nice, but it could use some improvement in maintenance.

Chris

United States of America, August 2024

7.6/10

I found the hotel to be in a great location, just slightly north of Zona Dorada, which made it quieter and more relaxing than the other resorts I'd stayed at. The rooms were comfortable, but a bit humid due to the surrounding traffic and construction. The staff was friendly and welcoming, although I felt the pool area rules weren't enforced well. Overall, it's a decent value for money, but there are a few drawbacks.

Rooms

7.0

The rooms were clean and comfortable, but they felt a bit humid and did not offer a good view of the beach.

Service

8.0

The staff always greeted us with a smile and offered good service, but I noticed that pool rules weren't strictly enforced.

Location

9.0

The location is great, close to the beach and away from the hustle and bustle, making it perfect for a relaxing stay.

Dining

6.0

The dining options were decent, but I felt that the breakfast choices could have been more varied.

Facilities

7.0

The pool area was nice, but the overall facilities could improve in guest management.

Marc

United States of America, July 2024

6.6/10

I had a decent stay at this hotel. The location is really great, just a short walk to the beach and close to shops and restaurants. The rooms were kept clean, but there was a bit of a musty smell that made it less comfortable. The staff was very kind and helpful, although service at the restaurant was pretty slow. Overall, it offers good value for the money, but some areas could use improvements.

Rooms

6.0

The rooms were kept clean, but they smelled a bit moldy, which was off-putting.

Service

7.0

The staff was very kind and helpful, but the restaurant service left me waiting for a while.

Location

9.0

The location is wonderfully close to the bustling strip and within walking distance to many wonderful shops and restaurants.

Dining

5.0

The restaurant had good food but the service was extremely slow, which made the dining experience less enjoyable.

Facilities

6.0

The hotel facilities were adequate, but nothing luxurious for the price I paid.

William

United States of America, July 2024

8.0/10

I had a mixed experience at this hotel. The location is great if you want to be right on the beach, but my room faced a busy street which was quite noisy. The staff were extremely friendly and helpful throughout my stay, which I really appreciated. However, the value for money was a bit lacking due to some issues with the room's condition, like water leaking from the air conditioning unit.

Rooms

5.0

The room was a bit noisy due to street traffic and construction, plus I had a leak from the AC unit that damaged some of my clothes. Unfortunately, it was right next to the elevator, which added to the noise.

Service

9.0

The service was impressive, with friendly and helpful staff members going out of their way to assist with anything I needed.

Location

7.0

The location is perfect for beach lovers, but if you don’t have an ocean-view room, you will have to deal with high traffic noise from the avenue.

Dining

7.0

There were decent dining options nearby, and I enjoyed the breakfast. However, it wasn't exceptional.

Facilities

6.0

The hotel had nice amenities, but I felt some areas could use improvements, especially considering the price.